Frequently Asked Questions
The following information is provided to assist you with making purchases on our website. If you can't find an answer here,  you may contact us:  naturecenter@att.net or call 760-767-3098.

Purchasing Items with PayPal
Our website uses the Paypal shopping cart to process all on-line payments. If you do not have a Paypal account you can still pay by credit card, (Visa, Mastercard, Discover or Amex) or you can setup a Paypal account at your time of purchase. We use Paypal because Paypal is a fast and secure way to process online payments. Only Paypal will have your credit information. No credit information will ever be sent to us directly to help insure your privacy.  

You may also call us directly if you prefer to place your order over the phone  or if you are having any problem completing your order online.  Store number is 760-767-3098. Office number is 760-767-3052.
Problems or Changes on an Order
Please call us : 760-767-3098

 

Member Prices
ABDNHA Members receive a discount on all merchandise purchases.  Your membership must be current to receive the discount.  If you are not a member or if your membership is not current, your order will not be processed.  If you wish, you can join at the time of a purchase and get the discounted price.  If you are not sure if your membership is current, it is best that you call to check with us before you place your order.   760-767-3098
 

COMMON PAYPAL ISSUES:

 

If you purchase more than 2 items your PayPal checkout will show these in a scroll-down window.  All of your items are there, you just need to scroll down to see them.

 

You may purchase merchandise and join or renew your membership with ABDNHA and all of it will appear together in your shopping cart. 

 

Donations, made from our donation pages, are separate transactions, processed in a different way, so donations may not be mixed with membership or merchandise.


Need an Invoice?
After you make any purchase on our website you should receive a printable e-mail receipt. If you do not receive your receipt you can login to your Paypal account and print out the receipt for your purchase.

Questions?
We welcome your input. If you have any questions not covered on our website or if you are interested in a custom order please contact us.

Returns
We offer a no-questions-asked 15 day exchange policy for any item that is either defective or damaged during shipping.

You may return most new, unopened items, sold and shipped by us within 15 days of delivery for a full refund.

If you need to return an item, please call and we will guide you through the returns process.  760-767-3098 

Shipping
Many items sold on our website will have shipping costs. Shipping will be added to your purchase at checkout. 

Small items, such as map, will have an individual item shipping rate, and it will be indicated in the product description.

Photo prints prices include the cost of shipping, so there is no additional shipping charge with these items.

All other items will be shipped at the following rates, based on total purchase price:

$0 - $40 $8.00
$40.01 - $75.00 $10.00
$75.01 - $125.00 $12.00
$125.01 - $200.00 $16.00
$200 +   $18.00

By buying from ABDNHA you are also supporting desert education and we greatly appreciate your support.

Sales Tax
Because we are located in California we are required to collect California sales tax on all orders shipped to a California zip code. Sales tax will be automatically added to your order at checkout.

Our Store Location
Our ABDNHA Desert Nature Center & Store (652 Palm Canyon Drive) stocks thousands of items, including unique gifts and many book titles not widely available.  Stop in to see us the next time you are in Borrego or give us a call if you want something that is not displayed on the website.